FAQ'S
Answers to all of your burning frequently asked questions all in one place.
Our Brownies
How should I store my brownies?
Keep them airtight at room temperature for 4–5 days. Refrigerate if needed, but let them come back to room temp for that perfect chewy bite.
Can I freeze my brownies?
Yes! Wrap them tight and freeze up to 3 months. Thaw before indulging for maximum chewy bliss. Although, our brownies are best enjoyed fresh!
Do you rotate flavours?
Yes — we drop limited and seasonal flavours year-round. To stay in the loop, join our mailing list or follow us on socials:
Instagram, TikTok, and Pinterest.
How big is a single brownie square?
Each brownie measures approximately 3x3 inches, making them generously oversized, thick, and indulgent. They come in 2, 4, or 6 piece boxes, perfect for treating yourself, sharing with friends, or gifting.
Ingredients & Allergens
Do your brownies contain allergens?
Yes. All slabs contain dairy, eggs, and gluten. They’re made in a kitchen that handles nuts so cross-contact is possible.
Are your brownies vegan or gluten-free?
Not at this time, but we are looking into vegan and gluten-free options soon!
Do any flavours contain nuts?
Yes. Some of our flavour options contain nuts. Check the flavour details before ordering. Again, our kitchen does handle nut products, so we can’t guarantee there won’t be any cross-contact.
Are your brownies made from scratch?
Yes! Every brownie is baked fresh from scratch using high-quality ingredients.
Ordering
How do I place an order?
All brownies are made to order online via our website.
For rotating flavour boxes: Select your box size and preferred flavours. Add to cart and choose your pick up window.
For custom message slabs: Pick your flavour, drip colour, and message, then choose your pickup window.
Can I order large quantities for events or gifting?
Ordering 10+ brownies? That qualifies as a bulk order — great for parties, teams, or brand gifts. See full details in our Corporate & Bulk Orders section below.
Can I change my order after placing it?
Because everything is freshly baked to order, changes are limited. Double-check your choices before checkout. If it has not been baked yet, use our contact form and we will try to help.
How far in advance should I order?
Standard orders: 3–5 business days before you need them
Corporate/bulk: at least 3 weeks in advance
Delivery & Pick-Up
Do you offer shipping outside of London, Ontario?
Canada-wide shipping is coming soon! We will be partnering with Stallion Express to deliver Munch Brownies across the country. Sign up for our newsletter to be the first to know when it is live.
Do you offer local delivery?
Local delivery is coming soon! When it’s live, you’ll automatically see the delivery option at checkout if you’re in our zone.
When can I pick up my order?
We offer two pick-up days per week, selected during checkout. Planning ahead ensures your brownie arrives perfectly for your event or special occasion.
Corporate & Bulk Orders
Can I place a corporate or bulk order?
Yes. Slabs for events, team gifts, or large orders are available. Custom messages and designs included. Place corporate or bulk orders at least 3 weeks in advance via sales@munchbrownies.com.
Can corporate orders include different colours or logos?
Yes. Bulk and corporate orders can get more creative with colours, logos, or branding. Reach out to sales@munchbrownies.com to make it happen.
Still Have Questions?
If you have any remaining questions you’d like us to address, please contact us using the button below.
