Privacy Policy

Last updated: December 1, 2024

This Privacy Policy describes how Munch Brownies (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from munchbrownies.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

2.1 Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Personal Information: Name, address, phone number, and email.
Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Username, password, security questions, and other information used for account security purposes.
Customer Support Information: The information you provide when communicating with us, such as during customer support inquiries.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

2.2 Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

2.3 Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Shopify: As our e-commerce platform, Shopify collects and stores your information to help us provide our services. Please refer to Shopify’s Privacy Policy for details on how they handle your data.
Payment Processors: We use payment processors (e.g., Shopify’s payment gateway or other third-party payment processors) to securely process payments for your orders.
Shipping Carriers: We share relevant information with carriers, such as Stallion Express, to fulfill and deliver your orders.
Analytics Providers: We use third-party analytics services such as Shopify Analytics and Google Analytics to monitor and improve website performance.

2.4 How We Use Your Personal Information

We use the information collected to:

Providing Products and Services: To process and fulfill your orders, communicate about order status, improve our website and services, and provide customer support.
Marketing and Advertising: To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show advertisements for products or services.
Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You and Service Improvement: To provide customer support and improve the Services, in our legitimate interests.

3. Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify’s Cookie Policy. We use Cookies to:

Power and improve our Site and our Services.
Remember your actions and preferences.
Analyze website traffic and performance.

You can disable cookies through your browser settings, but this may limit your ability to use certain features of our website. For more information about how Shopify uses cookies, refer to Shopify’s Cookie Policy.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

Vendors or Third Parties: Who perform services on our behalf, such as IT management, payment processing, customer support, cloud storage, fulfillment, and shipping.
Business and Marketing Partners: Who provide services and advertise to you.
Affiliates: Within our corporate group.
Legal Compliance: In connection with a business transaction such as a merger, bankruptcy, or to comply with legal obligations.

4.1 User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content, it will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

4.2 Third-Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow these links, you should review their privacy and security policies. We are not responsible for the privacy or security of these external sites.

5. Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

6. Security and Retention of Your Information

We take appropriate technical and organizational measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee perfect security.

We will retain your personal information only for as long as necessary for the purposes outlined in this Privacy Policy.

7. Your Rights

Depending on where you live, you may have rights under applicable data protection laws, including:

Right to Access: You can request access to the personal information we hold about you.
Right to Delete: You can request that we delete personal information we maintain about you.
Right to Correct: You can request that we correct any inaccurate personal information we hold.
Right to Portability: You may request a copy of your personal information and transfer it to another provider.
Restriction of Processing: You may ask us to stop or restrict processing certain personal information.
Withdrawal of Consent: You may withdraw consent for the processing of your personal data where we rely on consent.

To exercise these rights, contact us at hello@munchbrownies.com.

8. Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

9. International Users

Your personal information may be transferred, stored, and processed outside your home country. We will rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses for such transfers.

10. Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at hello@munchbrownies.com.