Shipping & Returns
At Munch Brownies, we’re committed to delivering your custom brownie slabs fresh and fast, no matter where you are in Canada. Here’s everything you need to know about our shipping process and policies:
Shipping Across Canada
We’ve partnered with Stallion Express to offer reliable and affordable shipping Canada-wide. Whether you’re in a bustling city or a cozy small town, we’ll ensure your brownies arrive safely.
- Shipping Rates: Shipping costs are calculated at checkout based on your location. We work hard to keep shipping affordable by leveraging Stallion Express’s discounted rates.
- Delivery Time: Orders typically arrive within 3-7 business days once shipped, depending on your location.
- Processing Time: We handcraft and package every order with care! Please allow 2-3 business days for processing before your brownies are shipped.
Packaging & Freshness
To ensure your brownies arrive in perfect condition:
- We use secure, insulated packaging to maintain freshness during transit.
- All shipments are placed in a protective outer box to prevent damage during delivery.
Returns & Refunds
At Munch Brownies, all sales are final. Due to the perishable and custom nature of our products, we do not accept returns.
However, your satisfaction is important to us. If there is an issue with your order—such as receiving the wrong item or if your brownies arrive damaged—please contact us within 3 days of delivery at hello@munchbrownies.com. We’ll review your case and, if necessary, provide a replacement or issue a partial refund as store credit.
Shipping FAQs
1. Where do you ship?
We currently ship to all provinces and territories across Canada.
2. Do you offer express shipping?
At this time, we do not offer express shipping, but we’re constantly working to improve our delivery options.
3. Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
4. What if my brownies arrive damaged?
While we take every precaution to package your order securely, sometimes things happen during transit. If your brownies arrive damaged, please contact us at hello@munchbrownies.com within 3 days of delivery, and we’ll make it right!
Local Pickup (Coming Soon!)
If you’re in the London, ON area, stay tuned for details about local pickup options to save on shipping costs!
Thank you for choosing Munch Brownies for your sweet treats! If you have any questions about shipping or need assistance with your order, feel free to contact us at hello@munchbrownies.com.
